Respondents were asked to select their three preferred methods of communication. Following email (60 per cent), the second most popular was face-to-face (55 per cent), in third was SMS (50 per cent), with a mobile phone call coming a distant fourth (32 per cent).
But 60 per cent of respondents in the north and 61 per cent in Scotland chose face-to-face communications as their top method, compared to 49 per cent of Londoners and 47 per cent of those from Wales.
Social media was selected by 23 per cent of the nationwide sample, whereas instant messaging was chosen by only 12 per cent, but there were variations across different age groups.
Instant messaging proved most used among the 18 to 24-year-olds (22 per cent) with speed named as the main reason for its use.